Shipping policy
When we receive your order:
- Day 1: we'll send you an email the same day confirming the order and asking if you have any additional questions (e.g. a video of the work, framing questions, delivery estimates).
- Day 2:
- For original artwork: we'll bring it to the gallery and start working on a custom package for it. It takes 1 day for smaller artworks and up to 2 days for larger.
- For made-to-order prints: we'll submit your order to the printshop. Metal prints ship in about 7-9 business days, canvas prints in about 9-12 business days.
- Day 3: original artwork ships: UPS Ground within the US, UPS Worldwide express internationally.
Domestic Orders
A typical order is shipped within 2-3 business days from our gallery in San Francisco, CA.
Within the US, paintings and prints ship with UPS Ground. Delivery times are typically 2-3 days for the West Coast and 1 week for the East Coast.
Faster shipping options can be arranged upon request.
Domestic shipping is FREE for all items except extra large (see below).
International Orders
We ship worldwide from our gallery in San Francisco with UPS Worldwide express. Rates are calculated at checkout from the size and weight of the package. Recent orders have typically cost $60-180 to Canada and Europe, and more to Australia or for large pieces. Most international packages arrive within 3-7 business days of shipping.
Import taxes and duties are not included. They are paid by the recipient on delivery, according to the rules of the destination country.
Want an exact quote before you buy? Use "Shipping quote" on any artwork page, or email info@arthousesf.com with the piece and your city. I'll reply personally, usually within a day.
We have shipped artwork to Canada, the UK, Australia, Germany, France, Italy, Switzerland, Belgium, South Africa, Austria, the Netherlands, and Colombia.
| Destination | Delivery Estimates |
| US, West Coast | 2-3 days |
| US, East Coast | 7 days |
| Western Europe and Canada | 3-7 business days (express) |
| Australia | 4-10 business days (express) |
| Other International destinations | varies |
We'll email you the tracking number once your package is shipped.
Art Shuttle / Extra Large Artwork
For very large artwork exceeding UPS size limits (165 inches in length plus girth), shuttle delivery can be arranged. The average cost in the US is $600-700, depending on location. Delivery times vary between 3 to 6 weeks. A dedicated art shuttle aggregates artwork from multiple locations and delivers it anywhere in the US.
Packaging
All shipped artwork is hand-packaged with 5 protective layers:
- cardboard to protect the front surface
- foam corners to corners protection
- foam pouch for all-around protection and moisture
- large bubble wrap for accidental drops and cushion
- fiberglass tape-reinforced corners and edges for the cardboard box
Artwork comes in very different sizes and aspect ratios, so in most cases we have to build a custom cardboard box for each. A custom cardboard box also has to be properly reinforced and protected based on the type of frame (e.g. heavier vs. lighter frame; glass or no glass).
When appropriate, we also add an extra layer of protection, a screen, in front of the painting's surface, usually made from cardboard as well.
Packaging Videos
Watch how I pack every piece →
For questions, please contact info@arthousesf.com with your order number.
