Shipping policy

Questions about aour shipping policy, delivery times and others

We ship both within the United States and internationally. For international orders, we recommend checking with us first before placing the order to ensure that delivery times and customs won't be an issue for your purchase.

A typical order is shipped within 2-3 business days. We ship large and medium-sized paintings with FedEx or UPS Ground in the US. It takes up to a week for the packages to reach the US East Coast and 2-3 days to the West Coast. International delivery times vary. Delivery times for small packages will be under one week.

Rush deliveries are available as well.

We'll provide you with a tracking number as soon as your shipment is sent.

Your artwork is shipped from our gallery in San Francisco, USA, via FedEx or UPS Ground. Our best practices for artwork shipping include the 5 layers of protection:

1. nonabrasive foam pouch or paper to protect the paint,

2. multiple-layer bubble wrap,

3. foam corners to protect the frame,

4. heavy-duty corrugated double-wall recycled cardboard boxes,

5. plastic tape-reinforced box corners.

Our best practices for artwork shipping include the 5 layers of protection:

1. nonabrasive foam pouch or paper to protect the paint,

2. multiple-layer bubble wrap,

3. foam corners to protect the frame,

4. heavy-duty corrugated double-wall recycled cardboard boxes,

5. plastic tape-reinforced box corners.

Yes, absolutely.

If you live within 50 miles of San Francisco, we can deliver large paintings directly to you for free. Thus, saving you on the shipping costs.

Please contact us to arrange the delivery.

We use FedEx "declared value" to provide protection against FedEx mishandling of the shipment. Additional insurance can be arranged for high-value items.

Returns and exchanges

Questions about our returns and exchanges

If you are not happy with your artwork for any reason,  you have 30 days from the date you received the artwork to request a replacement or return. As long as the artwork is in the original condition, we'll be happy to take it back.

Please contact us for returns.

This is really unfortunate, we're sorry.

Please inform as soon as possible and include photos of the damage in the email and let us know if you'd like a refund or the damage can be repaired (e.g. damage to the frame or the painting itself)

Please contact us.

1. Please contact us and let us know that you'd like to return your artwork. We'll be happy to accept returns free of charge within 30 days of you receiving it.

2. Let us know if a) the artwork was damaged or other reasons you'd like to return it; b) attach photos of the damage if it was damaged, c) if you'd like a refund, repair, or replacement.

3. Within 2 business days, we'll provide you with free return postage and the instructions on how to return the artwork.

4. Please use the original packaging if possible to ship the artwork back to us

5. We'll issue the refund within 2 business days after we receive it

Website and Sales

Questions about the website, artists and artworks on our website

Absolutely, we'd love to. Finding good art is hard. Finding art the works for your budget is even harder. We understand that and would be happy to find art for you.

Send us an email and let us know a) size of the painting you're looking for, b) subjects, colors or theme, c) price range. Within a few days, we'll send you 3-5 examples. We review and curate not only our own inventory but also reach out to other local and international artists. You have no obligation to buy, of course, and no fees for this service, we'll be happy to help.

From the front page, please select "Catalog" and then choose "Date, new to old" in the dropdown list in the top right corner or click here

Yes, you can. If you need some time to decide, please contact us with the name of the artwork, and we'll reserve it for you for up to 1 month.

We do. The discount depends on the size and artwork prices. Typically, if you buy more than three paintings, we provide you with a discount. Let us know please.

Yes! We will even include the special OOK hanging hooks and nails with every purchase.

Yes, you can.

We partnered with ArtMoney to provide a 10-month, interest-free (we pay the interest!) plan for all purchases above $1000. For example, if you decide to buy a painting priced at $2000, your first payment will be just $200 followed by 9 payments of $200 each.

Please review this page for details.

Privacy

Questions regarding your privacy.

Absolutely not.

We're a small local business, and we believe in treating our customers the way we want to be treated, plain and simple.

We do not share your email with anyone, and we do not spam. Our newsletters are typically sent no often than once a month, and you can unsubscribe at any point.

We never share your purchase history with anyone.