Refund policy

We have a 30-day return policy on original artwork — including original prints such as woodblock, silkscreen, etching, and lithograph. You have 30 days after receiving your item to return it and request a refund. After 30 days, the sale is considered final.

To be eligible for a return, your item must be in the same condition that you received it, with no scratches or blemishes, and in its original packaging.

To start a return, contact us at info@arthousesf.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless otherwise stated. On international returns, any duties or import taxes already paid are not refundable.

You can always contact us with any return questions at info@arthousesf.com.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Non-returnable items
Made-to-order products cannot be returned. This includes Fine Art Prints, Giclée, Canvas Prints, and Metal Prints, all of which are produced on demand, as well as custom or personalized orders. Gift cards and sale items are also final.

Original artwork — including original prints such as woodblock, silkscreen, etching, and lithograph — is returnable under the 30-day policy above, even when issued in a numbered edition.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase.

Refunds
We'll notify you within 5 business days of receiving and inspecting your return, and let you know whether the refund was approved. If approved, you'll be refunded in full to your original payment method. Return shipping is paid by the customer and is not refunded. It can take some time for your bank or card issuer to post the refund.